Refund policy

Our Promise

Every order placed with Daniele Bonora should leave you satisfied. When something does not turn out the way you expected, returning or exchanging it is meant to be uncomplicated — and the steps below keep it that way.

Faulty, Damaged or Incorrect Items

You have 30 days from the date of delivery to let us know about a problem. Send us your order number together with clear photographs showing what is wrong.

Depending on the case, we will arrange a replacement, issue store credit, or refund you in full — the choice rests with us. Original shipping charges are covered in these situations and no restocking fee is applied. The cost of sending an item back is yours, except where the item was faulty or where the wrong product was shipped.

Exchanges

Would you prefer a different size, a different colour, or another product altogether? Get in touch with our customer service team and we will arrange the exchange for you.

Standard Returns Within 30 Days

An item may be returned within 30 days provided that it is:

unworn and unused;
in the condition it was received in;
packed in its original packaging.

On a standard return the return postage is paid by you, and the shipping charge from the original order is not refunded. Refunds are normally issued within 7 business days once the returned item has been inspected.

Restocking Fees

None. Returned items never attract a restocking charge from us.

Returns We Cannot Accept

A return will not be accepted where:

the parcel arrives without a valid order reference number;
the item is no longer in a returnable condition.

How to Start a Return

Always contact us at contact@danielebonora.com before sending anything back. We will then give you a return authorisation along with the instructions to follow.

How Refunds Are Paid

Approved refunds go back to the payment method used for the original order and are released within 7 business days of inspection. How quickly the money appears afterwards depends on your bank or card issuer.

Contact Us

Store Name: Daniele Bonora
Business Name: Gomerchantsolutions Limited
Address: 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom
Company No.: 17322088
Phone: +1 631 899 1784
Email: contact@danielebonora.com
Customer Service Hours: Monday to Friday, 9.00 a.m. – 5.00 p.m. (ET)