Privacy policy

1. Who We Are

Daniele Bonora (“we”, “us”, “our”) is an online store operated by Gomerchantsolutions Limited, registered in England and Wales under company number 17322088. This policy covers our website and the services connected to it (together, the “Store”). Handling personal data carefully, and keeping your privacy protected, is something we take seriously.

Using or accessing the Store means you accept the practices described below.

2. Categories of Data We Handle

Personal information reaches us in three ways — you give it to us, it is captured automatically, or it comes from a third party. It may include:

Identity and contact details — your name, email address, telephone number and the addresses used for delivery and billing.
Purchase and payment records — what you bought or sent back, the amounts involved and payment references. Complete payment data stays with our payment processors, who handle it securely.
Account information — the credentials and preferences held against a registered account.
Support correspondence — the messages and attachments exchanged with our customer service team.
Technical information — IP address, device and browser details, operating system, the pages you viewed, plus cookies and tracking identifiers.

3. Where the Data Comes From

From you directly — when an order is placed, an account is opened, you join our newsletter, or you write to support.
Automatically — through cookies, pixels and comparable technologies used while you browse the Store.
From our providers — payment processors, delivery companies, marketing platforms and analytics services.

4. Why We Process It

Fulfilling orders and supporting customers — taking your purchase through to delivery, managing returns and answering questions.
Taking payment and preventing fraud — processing transactions securely and protecting against unauthorised activity.
Analytics and improvement — understanding how the Store is used so that we can make it better.
Marketing — sending newsletters and offers, where your consent is required we ask for it, and you may unsubscribe at any moment.
Meeting legal duties — complying with our legal and tax obligations and responding to lawful requests.

5. Cookies and Similar Technologies

Cookies and comparable tools are used on the Store so that we can:

keep essential features of the site working;
hold on to the preferences you have set;
measure how the site performs; and
show marketing that is relevant to you.

Your browser settings let you restrict or switch cookies off, though certain parts of the Store may then stop working as intended.

6. Who We Share It With

Personal data is disclosed only where there is a genuine need, and only to:

our e-commerce platform — Shopify, which hosts the Store and manages orders;
payment processors — so transactions can be completed securely;
shipping and fulfilment partners — so your parcel reaches you;
analytics and marketing providers — so our services and messages can be improved;
legal and professional advisers — where their involvement is required;
a buyer or successor — should the business be merged or sold.

Your personal data is never sold to anyone.

7. Transfers to Other Countries

Where it is relevant, providers acting on our behalf outside the United States — among them providers in the United Kingdom and the European Economic Area — may process your data. Appropriate safeguards are put in place so that your information stays protected as the applicable law requires.

8. How Long We Keep It

Data is retained only for as long as the purposes above require, and for as long as the law obliges us to keep it:

records of transactions — as long as 10 years;
account data — while the account stays active;
support correspondence — as long as 3 years after the case is closed;
marketing preferences — until you opt out.

9. The Rights You Have

Depending on where you live and which laws cover you, you may be entitled to:

see the personal data we hold and receive a copy of it;
have it corrected, or ask for it to be erased;
limit how it is processed, or object to the processing;
take back a consent you previously gave.

Write to contact@danielebonora.com to exercise any of these. We may first need to confirm your identity, and we will reply within a reasonable time.

10. Children

The Store is not aimed at anyone under the age of 13, and we do not knowingly gather data about children. Should you believe that we hold data belonging to a child, tell us and we will erase it.

11. Automated Decisions

No automated decision-making is carried out by us that would have legal consequences for you, or consequences of comparable significance.

12. Our Shopify Hosting

The Store operates on Shopify, which acts as our data processor. Shopify’s own privacy policy explains how it handles data.

13. Revisions to This Policy

This policy may be updated from time to time. Whenever it changes, the new version and the date of the update are posted on this page. Continuing to use the Store means you accept the revised policy.

14. Contact Us

Store Name: Daniele Bonora
Business Name: Gomerchantsolutions Limited
Address: 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom
Company No.: 17322088
Phone: +1 631 899 1784
Email: contact@danielebonora.com
Customer Service Hours: Monday to Friday, 9.00 a.m. – 5.00 p.m. (ET)