Delivery
How quickly will my order arrive?
We normally need 1–2 business days to process an order. After dispatch, delivery generally takes another 3–7 business days depending on your location — so expect your parcel within roughly 4–9 business days in total.
Is shipping free?
Yes. Standard shipping costs nothing on every U.S. order, and there is no minimum spend to qualify.
Do you deliver outside the United States?
Not at present. Daniele Bonora currently ships within the United States only.
Will I be able to track my parcel?
You will. As soon as your order is dispatched, a confirmation email arrives with a tracking number and a link, so you can follow the parcel the whole way from our warehouse to your door.
Returns and Refunds
What are the rules for returning something?
Anything sent back within 30 days of delivery is accepted, provided it is unworn, unused, in the condition it arrived in, and packed in its original packaging.
My item arrived damaged or faulty — what now?
Email contact@danielebonora.com with your order number and photographs of the problem. We will look at the case and arrange a replacement, store credit or a refund, and shipping costs are covered when this happens.
How soon does the money come back?
Once a refund has been approved, it is processed within 7 business days.
Is there a restocking fee?
No. No return is ever subject to a restocking charge.
Exchanges and Changes to Your Order
Can I swap an item for something else?
Yes — for a different size, a different colour or a different product altogether. Contact our support team to arrange it. The original item has to reach us before the replacement is sent out.
Is cancelling possible?
An order can be cancelled at any time up until it is dispatched. Once it has left us, the return process applies instead.
Can I amend an order I have already placed?
Only while the order is still with us and has not been dispatched. Write to contact@danielebonora.com as soon as you can if something needs changing.
Payment and Security
Which payment methods work at checkout?
Credit and debit cards, plus Apple Pay, Google Pay and Shop Pay.
Are my payment details safe?
Yes. Every transaction runs over SSL encryption and is handled in line with PCI DSS security standards.
Products and Sizing
How do I work out my size?
Every product page carries its own size guide to help you choose.
What happens if something I want is sold out?
Sign up for a restock notification on that product page and we will let you know the moment it is back.
Contact Us
Store Name: Daniele Bonora
Business Name: Gomerchantsolutions Limited
Address: 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom
Company No.: 17322088
Phone: +1 631 899 1784
Email: contact@danielebonora.com
Customer Service Hours: Monday to Friday, 9.00 a.m. – 5.00 p.m. (ET)
We aim to respond within 24 hours.